Use cases
What your AI agent can do in SAP
Users ask in business terms. The agent works out which SAP objects to use from those IT has approved, and every answer comes from live SAP data.
Tested end to end run through MCP in a live SAP systemAvailable supported, scenario not yet demonstrated
By SAP area
Find your team’s questions
Sales
Tested end to end“Where is order 12345, has it shipped, and has it been invoiced?”
Track orders through the document flow; create orders, deliveries, shipments and invoices. Order to posted invoice in one conversation.
Purchasing
Tested end to end“Create purchase orders for these ten vendors, same items as last month.”
Find overdue POs; create and change POs, each checked in a test run first. Ten POs created in one request.
Reporting
Tested end to end“Run the stock report for plant 1000 and put it into Excel.”
Run standard and custom ALV reports with saved variants, and return the output as a file.
Data quality
Tested end to end“Find duplicate customer records in sales org 1000.”
Spot duplicate master data and incomplete orders before they cause problems downstream.
Basis and audit
Tested end to end“Who changed this purchase order last week, and what did they change?”
Review user logons and change documents to show who changed what, and when.
Custom Z-processes
Tested end to end“Run our custom check for this customer.”
Call internal and custom function modules, including non-RFC ones, with their full interfaces.
Finance
Available“Which customers in company code 1000 have items more than 60 days overdue?”
Answer from open items, ledgers and standard finance reports.
Maintenance
Available“Which maintenance orders are open for this equipment?”
List notifications and work orders; create a notification when something breaks.
Inventory and production
Available“What stock do we have of material Y by plant?”
Check stock and availability; post goods movements. Goods issue was posted in the tested sales run.
When SAP says no
The agent learns from SAP’s own messages
SAP still validates every call. Postings use a test run where SAP offers one and are read back afterwards. If an outcome is unclear, the agent checks SAP before retrying, so nothing is posted twice.
- 01Agent sends the callWith a test run first where SAP offers one
- 02SAP rejects itWith its own message, exactly as SAP GUI shows it
- 03Agent explains and correctsIn plain language, then fixes the input
- 04Posted and read backNothing half-posted, nothing posted twice
Beyond the request
After an order-to-invoice run in CGR’s demo system, the agent summarised the full document flow and worked out the order’s gross margin from the invoice and the inventory value, without being asked.
By role
What changes for each team
Business users
Answers from SAP without SAP GUI, transaction codes or waiting for a report.
Managers
Status of orders, stock and spend in one question, from live data.
IT and SAP teams
Fewer ad-hoc report requests, with every call logged and governed.
Basis and audit
A full record of who asked SAP what, and what changed.
Bring your own question
Send us the SAP question or task your team asks most often. We’ll run it in a live SAP system in the demo.